WineryConnect has offered Virtual IT services to wineries for almost 10 years now. Our first customer in 2013 was Hosmer Winery and they are still a happy customer (see a video of our recent discussion with Tunker Hosmer here: https://www.wineryconnect.com/data-mastery). 

Over the years we've found one of the biggest challenges in being what's called a winery specific "Managed Service Provider" or MSP has been keeping careful track of all the intricate details of what systems each customer is using tied directly to any issues each customer might be having with those systems. We recently found a solution to these challenges. Our Grape Squad support team upgraded our internal service desk software to a system called Autotask. Autotask was designed from the ground up to support MSPs in delivering quality service around detailed IT systems.

For more information on the Grape Squad and our new Service Desk, please see https://www.wineryconnect.com/free-your-staff.