Wineries are overwhelmed — especially during wine club season, when inboxes skyrocket overnight and the same routine questions flood in:

“Where’s my wine?”
“Can I skip this shipment?”
“How do I update my address?”

Most of these questions are simple — they don’t need a staff member, just a fast and accurate response. That’s exactly what WineSpot AI is built to provide.

It works across every support channel — email, chat on your website, and voicemail — reducing your team’s workload by more than half while giving guests instant answers.

What makes WineSpot especially powerful is how it handles email and voicemail — two of the most time-consuming channels for winery teams.

The Email Bot reads incoming guest messages, understands what the customer is asking, and replies instantly. If it’s a straightforward request — like tracking a shipment — the bot responds automatically with real-time data pulled from your DTC platform and a tracking link. If it’s something that requires options — like swapping wines — it replies with a “Resolve” button that opens an AI-powered chat experience on your website, where the guest can complete the request on their own.

The Voicemail tool works the same way: it transcribes each message, detects the intent, and — when possible — replies automatically via SMS, including a link that lets the guest resolve the issue in chat. If the request needs a human touch, it’s forwarded to your team with full context — so nothing slips through the cracks, and your staff saves time.

From our AI-powered Email Bot to voice and chat flows, everything is designed for the unique workflows of winery DTC teams.

The result?

• Reduced support workload across all channels
• Less burnout
• No more 24-hour replies
• Higher guest satisfaction — at scale

Drowning in emails? Losing hours to voicemails? Come see how WineSpot AI can give your team time back — and your guests the experience they deserve.

Smart support. More hospitality.

Special WIN Expo Offer: 3 Months Free for Commerce7 + RedChirp Wineries

If you run on Commerce7 and RedChirp, you have a chance to try WineSpot AI free for 3 months.

We’re making this offer available to a limited number of wineries. 

Come to our WIN Expo Booth 213 and take yours before it’s gone.

Why this combo works so well:

Commerce7 Integration

Actions, not just answers.

• Instantly resolves guest questions using live data from orders, clubs, and shipments
• Supports wine swaps, shipment skips, address changes, reservations, and many more
• Personalized answers, pulled straight from your DTC platform, website, and internal documentation

RedChirp Integration

Not replacing your lovely SMS tool — think of it as a smart extension.

• Automatically routes unresolved requests to your team via SMS — using a tool your staff already knows
• Keeps the conversation going in the same text thread
• Grows your compliant SMS opt-in list — no extra effort

WineSpot AI handles 60–70% of routine support messages — saving your team hours each week, especially during wine club season.

Spots are limited — come grab yours at WIN Expo Booth 213 at the Sonoma County Fairgrounds on Dec. 4, 2025