COPPER PEAK LOGISTICS, Napa Valley’s premiere direct to consumer wine fulfillment and logistics company, is looking for an ACCOUNT MANAGER (AM) to join our growing team. This position reports to the Director of Client Services and will be based in our American Canyon headquarters. We are looking for a high energy, team oriented person that posses a strong desire and work ethic to be the best in the business. The ideal candidate will have wine industry experience and a demonstrated track record of providing superior client services and account management, along with flawless communication skills, a sense of urgency, and a consultative approach to drive value added thinking that helps Clients grow their brands.

Along with your résumé, please include a cover letter explaining your experience as it relates to this position and industry, and your compensation and benefit expectations. We WILL NOT review any resumes without ALL of the requested information.

OVERVIEW
The Account Manager (AM) will be responsible for managing and performing the support activities and tasks of designated Client fulfillment and distribution accounts, including daily oversight of order flows, inventory management, resolve sensitive Client issues thoroughly and timely, and assist in various company initiatives, such as the roll out of new products or solutions. In addition, the AM must be able to understand Client business objectives such that they can ultimately ensure that Clients are satisfied with the overall services provided by CPL.

ESSENTIAL RESPONSIBILITIES
• Develop a comprehensive working knowledge and understanding of all systems, processes, and methodologies utilized by CPL to provide services to Client accounts.
• Become proficient in the CopperLink, INFOplus, and Ship Complaint software systems used to support Client accounts.
• Provide daily oversight of direct to consumer (DTC) orders flowing from various web services portals, data bridges, and entered directly into CopperLink to ensure they are received by CPL for processing.
• Provide inventory management oversight, including consultation regarding transfers, receiving, low stocks, backorders, and storage.
• Coordinate shipping requirements with CPL Operation staff, and ensure Client expectations are internally communicated in a timely and accurate manner, and where conflicts may arise, assist in working with Clients to schedule workload.
• Support on-going reporting needs and respond to ad hoc Client reporting requests.
• Provide secondary back up support all CPL accounts as directed.
• Establish and maintain a complete understanding of direct to consumer wine shipping laws and regulations to ensure our Clients are compliant with current state and federal legislation.
• Conduct periodic account reviews to build Client relationships and insight.
• Conduct new account implementations and Client training on CopperLink.
• Assist in support for new business development by participating in sales calls, sales presentations, industry conferences, and demonstrations of software solutions.
• Develop a basic understanding of CPL pricing strategies and contractual requirements.

MINIMUM REQUIREMENTS
• 3-5 years client service experience in logistics directly related to customer service/client services order management and fulfillment.
• Strong knowledge of and passion for fine wines, previous experience in the wine industry preferred.
• Support our Clients through informative and clear communication, complete follow through and proactive problem solving.
• Must multi-task, be quick to respond, and demonstrate a high level of competency in the subject matter.
• Solid communication and interpersonal skills. Must have strong command of the English language both oral and written.
• Operate office equipment including computers and be proficient in Microsoft Word, Excel, as well as experience with UPS, FedEx, and GSO tracking and shipping management.
• Establish and maintain effective professional working relationships with all Clients and internal CPL employees.
• Be able to multitask, promote teamwork, and be willing to work in the trenches, when necessary, and help in any area.
• Four year degree in related field is preferred.

ENVIRONMENTAL CONDITIONS
The majority of the time will be spent in an office environment with the possibility of assisting in the warehouse when needed. The warehouse environment is temperature controlled to be below 65 degrees. Working in the warehouse will require extended periods of standing and the possibility of lifting up to 50 lbs.

For consideration please sent application to Terri Grace